FAQ

FAQs ABOUT OUR SMUDGE STICKS & OFFERINGS

Where does your plant material come from?

Our white sage and all other plant materials are wildcrafted on private land in Southern California, and is gathered according to our traditions with the utmost respect for our plant allies and Mother Earth. We harvest legally and sustainably in accordance to California State Law.

Palo Santo: Our palo santo is sustainably harvested from Ecuador, where our supplier reforests with their local government and provides income to their community.

Are your products Vegan and Cruelty free?

Yes all our products are vegan and cruelty free! 

Are your ingredients safe for pregnant women?

Please speak to your doctor about specific questions you have regarding our products being safe if you are pregnant. We are not medical professionals and therefore cannot give medical advice.

 

FAQs ABOUT US

How do I follow you on social media?

Currently we do not have social media, so please sign up to our email blast for all updates!

How do I sign up to your email blast?

Please scroll down to the bottom of any page on our website, where you will see an area to fill out your email.

What are your office hours?

We work Monday – Friday, 10 am – 5 pm. We take national bank holidays off, and obey any laws our city and state have regarding COVID 19.

 

FAQS ABOUT SHIPPING 

When can I expect my order to arrive?

Typically we ship every 1-7 business days. During holiday season, or if your order is large with many items, it may take longer to ship. Also, if we are out of stock of your item and need to make it, we may notify you of the delay if it exceeds 5 working days, but please allow up to 5 business days to pack and ship. 

It says my order has been delivered but I cannot find it, what now?

Unfortunately we are not responsible for any package once it leaves our shop. Please contact the shipping carrier to open a claim with your tracking number. You can always email buffalosmudge@gmail.com so we can try to help as well! Please see more details here.

Do you ship outside of the USA?

Currently we ship to the UK, Europe, and Canada. Please note that due to the nature of our products, many countries will not allow the importing of dried plant material.

How is shipping cost calculated?

Shipping is automatically calculated at checkout based on item weight and size.

 

FAQS ABOUT RETURNS

What is your return policy?

Please see our full return policy here. 

I have an issue with an order I just placed, HALP!

Please email buffalosmudge@gmail.com immediately and provide us your order number along with your issue. Please note we cannot guarantee we can accommodate every request.